Bad Haircuts and Bad Customer Service

Imagine if you were to enter into a relationship with your employees at work by which employees would interact with their customers with the same level of enthusiasm, passion, and engagement that you gave to your employees. By the way: THEY DO!

Undercover Boss: Where the Revenue Meets the Road

Over 38 million viewers watched the premiere of Undercover Boss when it aired February 7 on CBS. And why not? We all need a break from hearing about the greed and misconduct of some corporate executives. The show has a great premise, and it’s a wonderful way for an organization to get some positive PR….