How Leaders Build Trust During Change

Today my wife and consultation business partner, Jocelyn, shares her thoughts on CHANGE as she waits to hear the surgical outcomes for our daughter. I’ve been privileged to sit in boardrooms with C-level (CEO, CFO, CIO) leaders as they discuss upcoming or ongoing changes. It’s our job to advise them on change communications and engagement…

The Trust Bank

I used to teach all of my employees the concept of a Trust Bank. A Trust Bank is just like an institution that holds your money, and you can make deposits and withdraws in a variety of ways. The goal is to keep your Trust Account full at all times, and you do so by…

The Truth

In his best-selling book, The Four Agreements, Don Miguel Ruiz’s first agreement is “Be impeccable with your Word.” Ruiz explains that this agreement means to speak with integrity, saying only what you mean. The Word should not be used to speak against yourself or to gossip about others. Your Word should be used to elevate…