Happy Customer Service Appreciation Week!

Rahm Emanuel said, “Never let a serious crisis to go to waste.” Outstanding customer service doesn’t mean flawless service; instead, it means brilliant responsiveness after something has gone awry. 5 tips to moving irate customers to happy ones.

Having A Happier Hump Day…

Say Thank You as many times as you can today without forcing it. Keep a mental note of how much you have to be thankful for and who is deserving of your gratitude. To the woman who hands you your morning coffee, make sure to say Thank You. To the person who lets you board…

Borrowed Confidence

At age five, I begged my parents to let me do something to prove that I had become a big boy: “Let me wash the dishes, please!” They consented, and soon the sink was overflowing with soapy water. I remember two things from that experience. First, doing dishes was more fun than I imagined. I…

Little Words that Pack a Punch

One of the best BAD BOSS movies ever has got to be “Swimming with Sharks” starring Kevin Spacey. Spacey plays Buddy Ackerman, an influential movie mogul and the quintessential boss from hell. Buddy has some strong opinions, and these short lines give an idea of the kinds of things Buddy would say to his direct…