Corporate culture is a living organism that goes viral. It breathes (and sometimes seethes) inside employees, and then it spreads to customers.
Pouring money into salaries isn’t a sound engagement and retention strategy. It’s like admitting, “Look, I know it really sucks here. So why don’t I throw a few more bills your way?”
It’s easy to fall in love with a person or job that’s perfect, which, like unicorns, don’t exist. So maybe you should just focus on being your best. Period.
You don’t have to have a Ritz-Carlton budget to create Ritz-Carlton customer engagement levels. You can’t expect your employees to treat customers like “Ladies and Gentlemen” if you treat your employees like deadbeats and dirt-bags. Three no-cost employee engagement tips for leaders!