This is by far the longest, most difficult and personal blog I have ever written. If you don’t have time to read it now, I hope you will mark it and return when you have a few minutes. And I hope that you will share it with anyone you think needs to read it.
Tag: Naperville
Service Excellence Is No Fluke
Last month, I wrote about my experience at the Edward Hospital Emergency Room in Naperville, Il. I shared that I had a fantastic experience with everyone I met there, from the orderlies to the doctor. Unfortunately, that was not to be my last visit. I have had 3 more opportunities to experience the hospitality of…
A Place to Die For
Yesterday I spent six hours in the Emergency Room at Edward Hospital in Naperville, Illinois. No one goes to the ER to hang out or have fun. I went there because I was experiencing enormous pain. I had narrowed down the cause. I was either going into labor or having a kidney stone attack. It…