A Time to Listen

As a professional speaker, I know how to project my voice. You’ll hear me from across the room. And when I write, I’ve been known to get edgy or even drop the F-bomb to keep your attention from waning. Suffice it to say that during my 50+ years of communicating as an Italian-Irish man, I’ve…

Oh Be Careful Little Mouth What You Say…

We used to sing this song in Sunday school when I was a kid that said, “Oh, be careful little mouth what you say.”
As I evolve as a leader, I’m starting to think that every management meeting should start off with participants singing a few rounds of this song to remember the basics about respect.

The Truth about Feedback (and Criticism)

When someone gives you feedback or criticism, their words may be accurate, and perhaps you should listen. But use discernment. Before you take any feedback and criticism to heart, understand that everything you hear comes from a position of bias: bahy-uhs (noun): a particular tendency or inclination, especially one that prevents unprejudiced consideration of a…

I Captured Your King! Chef Nate!

The other day, four-year old Sierra watched as I played chess with Sascha, her seven-year old sister. I know what you’re thinking. Yes, it’s pathetic that I have to play chess with a seven-year old in order to find someone that I can beat. But she’s very good. She started chess lessons when she was…

A “NEW” Way to Listen…

Here is a simple tip for improving your listening skills AND improving how others perceive your listening skills. It’s easy, and it costs you nothing. Ready? Here it is: LISTEN WITH YOUR EYES. I used to get frustrated with my kids when they wouldn’t look at me when I was talking with them. I would…

Is Customer Service Dead?

The other day, a friend told me that she’d been looking for a certified Life Coach, someone to help her sort through some of the challenges she faced in her life. She hadn’t had good luck. The first person she called didn’t call her back. She left another message. Again, nothing. She gave up. The…

Aconversationalistsayswhat?

Merriam-Webster online says that a conversationalist is one who converses a great deal or who excels in conversation. Discount the first part of the statement. Someone who talks a lot (or a great deal) makes a dreadful conversationalist. So, then, what does it take to excel in conversation? What does it take to be considered…

Why You Don’t Have Engaged Employees…

Remember that old-fashion concept of employee engagement? You probably thought it went away, right? I mean, who cares if employees are engaged when the economy is in the crapper? Where can they go? I asked people to finish this statement about a job they quit: “I knew it was time to leave when…” Here’s what…