Happy Customer Service Appreciation Week!

Rahm Emanuel said, “Never let a serious crisis to go to waste.” Outstanding customer service doesn’t mean flawless service; instead, it means brilliant responsiveness after something has gone awry. 5 tips to moving irate customers to happy ones.

Little Words that Pack a Punch

One of the best BAD BOSS movies ever has got to be “Swimming with Sharks” starring Kevin Spacey. Spacey plays Buddy Ackerman, an influential movie mogul and the quintessential boss from hell. Buddy has some strong opinions, and these short lines give an idea of the kinds of things Buddy would say to his direct…