Today, organizations employ PROBLEM SOLVERS like customer service representatives, mediators, human resource professionals, and arbitrators. All of these roles provide solutions. But a COMPLAINT DEPARTMENT offers only a place to complain, vent, whine, point the finger, belly-ache, and play the victim. Unless your actual job entails spending the day listening to coworkers gripe, here’s what I’m suggesting…
Tag: empowerment
Ritz-Carlton Engagement on a Ritz Cracker Budget….
You don’t have to have a Ritz-Carlton budget to create Ritz-Carlton customer engagement levels. You can’t expect your employees to treat customers like “Ladies and Gentlemen” if you treat your employees like deadbeats and dirt-bags. Three no-cost employee engagement tips for leaders!
HDJM? Mentoring, Old School!
If you want to develop people, you could do a lot worse than to follow the example of Jesus. No, this is not a religious blog. You don’t have to join a church, nor is it necessary that you profess any particular religious dogma or creed. I’m just saying that Jesus knew a thing or…