A “Random” Action I slowed my car while swerving slightly out of my lane, crossing the double yellow line. At the same time, an oncoming car drove towards me more than a hundred yards away. Neither of us were in any danger of collision. I continued to slow down as I gently glided back into…
Tag: Empathy
A Time to Listen
As a professional speaker, I know how to project my voice. You’ll hear me from across the room. And when I write, I’ve been known to get edgy or even drop the F-bomb to keep your attention from waning. Suffice it to say that during my 50+ years of communicating as an Italian-Irish man, I’ve…
Communication in Times of Change / Crisis
Even the best leaders and organizations struggle with communication. Add organizational change or a crisis, and matters get worse quickly. What do leaders need to do better when business as usual becomes anything but usual? [If you prefer learning via video instead of reading, watch below] I’ve coached executives and consulted with organizations on change…
Got Empathy? It Matters…and It Can Be Learned
What Is Empathy? Coined in 1909 by German psychologist Edward Titchener, empathy is the ability to understand and share the feelings of another. It means putting yourself in the shoes of another to feel what the other person must be feeling. Empathy can take on 3 forms: emotional, cognitive, or compassionate. People with emotional empathy…
Three Powerful Words to Better Mental Health
If we became better listeners, I think we’d spend less money on medication, counseling and bartenders!
Who Are You In This Story?
A law professor stood in front of his first year students and told them a story. At the end, he asked, “Who are you in this story?” If you were asked, how would you answer?
Empathy 101
The other day I met a friend, Jim, for coffee. When he stepped away to take a phone call, I played with my own phone for a few minutes, reading a couple of emails and checking the all-important Facebook status feeds. I wasn’t eavesdropping, but the tables at Starbucks are not really meant for privacy…