Complaints or Compliments

Both complaints as well as compliments get shared, repeated, and acted upon. As a customer, you can choose to register a complaint if you are dissatisfied. But how about you develop a “hair trigger” for dropping compliments when service delights you?

POOF! You’re Invisible!

Today, organizations employ PROBLEM SOLVERS like customer service representatives, mediators, human resource professionals, and arbitrators. All of these roles provide solutions. But a COMPLAINT DEPARTMENT offers only a place to complain, vent, whine, point the finger, belly-ache, and play the victim. Unless your actual job entails spending the day listening to coworkers gripe, here’s what I’m suggesting…

Managing Murmurs

As we dropped 4-year old Sierra at school this morning, one of her fellow-classmates stood in the playground uttering a robotic, staccato chorus that sounded like this: I. Don’t. Want. To. Go. To. School. It was funny in a sad sort of way. I remember being that little boy a lifetime ago, but, in truth,…