During my years in leadership, I’ve learned that most leaders spend a disproportionate amount of resources dealing with squirrels (problem employees) instead of birds (superstars). How about you?
You’re going about your day, and someone responds negatively and forcefully to you when you haven’t done anything wrong that you’re aware of. Maybe you were in the wrong place at the wrong time.If you’re like most people, you apologize and backtrack as if you recognize the error of your way. And then later, it may occur to you, “Hey! What did I do? That person jumped down my throat for no good reason!”