The Lady in my Smart Phone has a Thing for Me…

Human evolution can’t keep pace with the evolution in technology. Humans appeared in the Stone Age 2.5 million years ago, and we still look and act pretty much the same. Contrast that to the telephone that, in less than 15o years, has gone from fixed, hard-wired devices requiring 1.5 billion miles of cable in the US alone to wireless, anywhere/anytime capabilities. Has the time come when technology can provide better leadership than humans?

Complaints or Compliments

Both complaints as well as compliments get shared, repeated, and acted upon. As a customer, you can choose to register a complaint if you are dissatisfied. But how about you develop a “hair trigger” for dropping compliments when service delights you?

Today I Learned…

There are three types of people. Type #1 says, ‘I’m not going to learn anything new today.’ Type #2 says, ‘Let’s wait and see if this is any good.’ And type #3 says, ‘I can’t wait to learn!’ True leaders fall into Type #3. Real leaders are life-long learners.

Success. T-R-Y. Success.

My 9-year old daughter recently competed in a Spelling Bee at her school. While I was driving home, it dawned on me that the lessons learned at a Spelling Bee are the same ones that we use to navigate through life.

Calling All Losers!

Maybe we should all spend a little less time writing our Oscar acceptance speeches than we do practicing how to lose with our esteems intact and our heads held high.

Life is a Spelling Bee!

My 9-year old daughter recently competed in a Spelling Bee at her school. While I watched from the audience, it dawned on me that the Spelling Bee contained some critical lessons to success and happiness in life. The first thing I noticed as the Spelling Bee began was that, just like life,  — It’s so…

Getting Real with Performance Management

Relevant, meaningful performance management doesn’t require the efforts of a human resources department. It just requires a manager who gets the ball rolling by applying these 3 simple tricks of the trade.

Negative or Positive Engagement: What’s More Effective?

Tricks work. You can manipulate or scare people into action. But that’s being pragmatic without being principled. And besides, you can achieve so much more when you are the sunlight. What can you do ? Try these 3 simple tips today to actively and positively engage your people…

How to Reach Out and Touch Someone (Virtually, that is!)

Yesterday, I started answering the question, “How can we be more social given that we are a virtual team, spread across multiple physical locations, states, and countries?” Today, I want to share the final step to help you on your path to getting social while managing remotely. Step 4: Have some ideas in your back…