I haven’t shared a blog since July of this year, but that’s not because I’ve been on sabbatical or an extended vacation somewhere tropical that has never heard of COVID. Actually, I’ve been quit busy with multiple projects. My latest book came out in June, coauthored with friend and leadership expert Tony Gambill called Getting…
Category: Just Because
Complaints or Compliments
Both complaints as well as compliments get shared, repeated, and acted upon. As a customer, you can choose to register a complaint if you are dissatisfied. But how about you develop a “hair trigger” for dropping compliments when service delights you?
Of Mice and Mothers
A couple of weeks ago, Jocelyn and I served as “mystery readers” for daughter Sascha’s 3rd grade class. The day also marked Sascha’s eighth birthday, and Jocelyn wanted to say “I love you” to Sascha in a special way. So she shared this true story about a mother’s love. [READ to a room of 3rd…