Do you know why the Confederates lost the Civil War? It’s the same reason leaders fail all of the time. Here’s what “The Art of War” says…
Watching Marshawn Lynch on media day reminded me of a powerful truth: COMPLIANCE CREATES DEFIANCE. As a leader, avoid this lose-lose trap!
Ignored and in silence, rice and water turn murky and rancid over time. The same is true of employees.
When it comes to attending my kids’ school programs, I’m an awful parent. Some parents really get into it. I’m lucky if I show up in matching shoes and pants.
If we became better listeners, I think we’d spend less money on medication, counseling and bartenders!
I recently interviewed a group of seasoned executive leaders, and I asked them about what successful leaders do differently. Here’s what they told me…
People gossip all the time. Do you know what gossip is? Do you know why people do it? Do you know how to keep people from talking about the time you laughed so hard you wet your pants?
The phrase “That’s why God made [ insert noun here ]” covers a multitude of situations. Just don’t use it as an excuse.
I don’t want to dwell on the fact that I apparently have a SUCKER label slapped across my forehead. Instead, let me just share the review I posted on Amazon moments after I used my Pocket Hose for the first and only time:
You’re going about your day, and someone responds negatively and forcefully to you when you haven’t done anything wrong that you’re aware of. Maybe you were in the wrong place at the wrong time.If you’re like most people, you apologize and backtrack as if you recognize the error of your way. And then later, it may occur to you, “Hey! What did I do? That person jumped down my throat for no good reason!”
Human evolution can’t keep pace with the evolution in technology. Humans appeared in the Stone Age 2.5 million years ago, and we still look and act pretty much the same. Contrast that to the telephone that, in less than 15o years, has gone from fixed, hard-wired devices requiring 1.5 billion miles of cable in the US alone to wireless, anywhere/anytime capabilities. Has the time come when technology can provide better leadership than humans?
Both complaints as well as compliments get shared, repeated, and acted upon. As a customer, you can choose to register a complaint if you are dissatisfied. But how about you develop a “hair trigger” for dropping compliments when service delights you?